1. What is the difference between PCU Internet Banking and PCU Mobile Banking?

There is not much difference between the two channels. PCU Mobile Banking is a simplified version of PCU Internet Banking that is accessed via your mobile phone.

2. What are my Login details?

Your login details are exactly the same as PCU Internet Banking and you don’t need to register to use PCU Mobile Banking. If you do not have PCU Internet Banking, contact the Assistance Centre on 131 728 for PCU Internet and Mobile Banking services.

3. Is my mobile phone compatible?

PCU Mobile Banking is an internet based banking service. You can use an iPhone or iPod Touch with the characteristic iPhone application look and feel via Apple’s Safari Browser. If you don’t have and iPhone or iPod, you can use any mobile phone that provides Internet access and uses a Windows Mobile based browsers, however, screen appearance may vary from mobile to mobile.

4. I have a ‘2 to sign’ Account that is not available, how can I access it?

Unfortunately, as PCU Mobile Banking is a simplified version of PCU Internet Banking, not all the functionality is available. Two (2) to sign accounts can ONLY be accessed via PCU Internet Banking.

5. I need to transfer funds to another PCU Member but cannot find the option. How do I process it?

This function is still available, however, when you select the ‘Transfer’ button and in transfer ‘To’, an option ‘Pay New’ will appear. Enter the details including the BSB and a new personal payee will be set up. Select ‘Transfer’ again to process. This will still proceed as an internal transfer and the funds will be available immediately for the receiving party. Any external transfer may take from 24-48 hours to be received at the intended destination. Please ensure you input the S account type as well as the Member number in the screen.

6. Why aren’t all my PCU Internet Banking personal payees available in PCU Mobile Banking?

Due to limitations within PCU Mobile Banking, not all personal payees will be available in PCU Mobile Banking. Should you wish to have them available in PCU Mobile Banking, new payees should be loaded in PCU Mobile Banking. By setting this up in PCU Mobile Banking, everything loaded will also be available within PCU Internet Banking.

7. Can I make changes to future payments set up in PCU Internet Banking?

No, this function is not available. Future payments can be added in PCU Mobile Banking but you can only make changes to future payments through PCU Internet Banking.

8. Is PCU Mobile Banking secure?

Yes. PCU Mobile Banking has the same security and authentication procedures as regular PCU Internet Banking. You can bank at your own convenience and feel confident that your personal information is being protected.

9. Will you charge me a fee for using PCU Mobile Banking?

No. There are no additional fees or charges for using PCU Mobile Banking service, only standard transaction fees apply if applicable. Please be aware that charges may be applicable from your service provider. To confirm these details contact your mobile service provider to enquire about your current data plan.

10. Can I access PCU Mobile Banking when I’m overseas?

Yes, however data roaming charges may apply. To find out more, please contact your mobile service provider.

11. PCU Mobile Banking Terms and Conditions

Words in italics in this document have the same meaning as words contained in ‘Glossary’ section in the PCU Internet and Mobile Banking Terms and Conditions.

Each time you use PCU Mobile Banking, these Terms and Conditions and PCU Internet and Mobile Banking Terms and Conditions apply.

Where there is any inconsistency between these Terms and Conditions and the PCU Internet and Mobile Banking Terms and Conditions, the PCU Internet and Mobile Banking Terms and Conditions shall prevail.

PCU Mobile Banking is a special and an additional feature of PCU Internet and Mobile Banking. It is not a stand-alone product. PCU Mobile Banking is available only to registered users of PCU Internet and Mobile Banking. No other specific registration is required.

Not all mobile devices may be capable of accessing and using PCU Mobile Banking. You are responsible for using, having or obtaining a compatible mobile device in connection with any use of the service. PCU is not responsible for:

If you travel outside of Australia you may still have access to PCU Mobile Banking service. You should check with your telephone communications provider that the mobile device will be able to use relevant network in those countries in which you are travelling. PCU is not liable for any additional costs you incur.

Any conditions of use and charges relating to a mobile device are your responsibility.

You will use your PCU Internet Banking Access code, PCU Internet Banking Password and One Time Password Security Token generated number (if applicable) to log on to PCU Mobile Banking.

You can use PCU Mobile Banking to access all other banking services not excluded as set out in the PCU Internet and Mobile Banking Terms and Conditions for accounts linked to your PCU Internet and Mobile Banking which include:

12. Is there a quick way of switching between my VIP security token and Mobile Banking?

Yes. On the iPhone3GS and iPhone4 you can switch between different tasks by double-clicking the home button on your phone. This will bring up a list of recent tasks, so if you have gone into both Mobile Banking and your VIP Security Token applications you will be able to switch easily between the two applications.

Also, for all iPhone users that have iOS3+ you have the copy/paste function available on your iPhone. Double tap the screen where you see the VIP token number, select ‘copy’ and then when you are prompted though Mobile Banking to enter the number simply double tap the screen where you want to enter your token number and select ‘paste’.

BPAY Terms and Conditions