The Federal Government made a recent announcement regarding financial institutions offering mortgage/loan relief assistance to their customers who are in financial difficulty and struggling to make repayments.

At Police Credit Union (PCU) we focus on making sure we lend responsibly, but we understand that your circumstances can change due to factors such as a change in your employment status. We have always attempted to provide mortgage/loan relief options to our Members and will continue to do so. In fact this approach has been part of the way that we do business with our Members since inception of the Credit Union.

PCU will always be open to discussing with Members in financial difficulty the best options available. Working with you we can make an assessment of how best to assist you and your family based of your ability to meet the obligations of your loan. This is the high standard of PCU service we have always applied.

PCU will work with your authorised representative, should you prefer a third party to assist you work through your financial situation. This may be a family member or a language interpreter or more formally – a tax agent, solicitor, power of attorney or a financial counsellor.

We will ask that you provide written authority to discuss your financial situation under these circumstances.

Any Member wishing to discuss their current financial circumstances should ring our Assistance Centre on 131 PCU (131 728)

To apply for Financial Hardship Assistance, you can contact:
Collections Department
Post: Level 27/1 Market St Sydney 2000
Ph: 02 9287 0862
Fax: 02 9561 2998
Email: info@pcu.com.au

Download Financial Hardship Assistance form.

Important Note: For the Credit Union to consider your request for Financial Hardship Assistance, we would require support documentation such as payslips, bank statements, medical certificates, written confirmation of arrangements with other creditors and/or letter from Centrelink.