Join
Joining Police Credit Union is easy. There are 3 options available to you. Please choose one of the following convenient options to join.
1
Apply Online
Before you get started, make sure you’ve got the following information handy:
- A mobile and email address for each applicant.
- Tax File Number* (optional – we can always get this from you later).
2
Fax & Email
or scan and email the form to
info@pcu.com.au
Note: Please allow 5 – 10 business days for processing.
3
Apply by Phone
Switch to PCU
How To Easily Switch To Police Credit Union
You may think that changing financial institutions (or transferring loans/accounts) is more difficult than it is.
Relax, we can make it easy to switch over to Police Credit Union (PCU) and have you enjoying the many benefits we offer. We can assist you to change over all of your current banking arrangements including the following:
- direct crediting of salary
- savings and investment accounts
- ATM/Eftpos Access
- direct debits
- regular periodic transfers
- refinancing of loans
- transferring of credit cards
- internet and telephone banking
- insurances
Having all of your business with Police Credit Union can also potentially save you on fees and charges through our Member Rewards Program. In addition, all savings and investments with Police Credit Union are government protected. Members can be assured in knowing that their funds with PCU are safe.
Don’t keep putting up with inferior service and higher fees and charges from your current provider.
Steps to Switch
Open a PCU transaction account
Your first step is to open a PCU Membership and transaction account. Choose a PCU transaction account that suits you from our range of products.
Once you have opened a transaction account under the membership, PCU will advise you of your new BSB and account number and when you can commence using the new account.
Identify your existing regular direct debits and credits
To identify the regular direct debits and direct credits set up on your transaction account ask your existing financial institution to provide you with a list of your regular direct debits, direct credits and periodical payments against the old transaction account.
Your existing financial institution must issue this list within 5 business days of your request and will include regular direct debits and direct credits over the previous 13 months and current periodical payments.
Re-establish your regular direct debits and credits
To re-establish the regular direct debits and direct credits to your new PCU transaction account, take one of the following steps.
A) Contact the institutions you have direct debits and credits with, by telephone or internet, and request a change to your account details with them directly. Be guided by the organisation’s preferred method for notification of a change in account details;
OR
B) Complete the online Switch of Financial Institution and Account Details form (you are able to fill in your details within the form online and then print it out), for each debiting and crediting institutions to advise them of your new transaction account number, and:
Print the form/s, sign and mail them all to: Police Credit Union, Attn. Transaction Services, Reply Paid 63593, Sydney NSW 2000 (no stamp required). PCU will forward the completed forms to the debiting and crediting organisations within 5 business days of receiving them.
OR
C) Provide the list of direct debits and direct credits from your existing financial institution to PCU by calling our Assistance Centre on 131 PCU (131 728) and request that they assist you in re-establishing these arrangements. Mail to:Police Credit Union, Attn. Transaction Services, Reply Paid 63593, Sydney NSW 2000 . A postage stamp is not required if sent from within Australia. PCU will complete and send on your behalf to each debiting or crediting organisation a ‘Change of Financial Institution and Account Details’ form. You will be required to provide authorisation by signing each of the forms completed by PCU.
Remember to advise your employer of PCU’s BSB No. 815 000 and your new Member number to ensure your salary payment is made to your PCU Membership.
Re-establish any periodical payments
A periodical payment is “a standing instruction given to you by your financial institution against your transaction account to debit the transaction account and pay a third party”.
For example, a typical standing instruction is “on a monthly basis, debit my account and pay my rent”.
Once you have access to your Membership account arrange to set up the regular periodical payments that currently exist on your old transaction account (your existing financial institution will have provided you with a list of the active periodical payments).
You can either set these up yourself via Internet Banking or you can complete a periodical payment form and PCU will assist you with setting up the regular periodical payments. Transaction fees may apply.
Remember to cancel the periodical payments at your old financial institution.
Re-establish any internet initiated transaction account details
Don’t forget to set up your Internet Banking initiated transactions details (eg. BPAY and external transfer details) yourself by following the instructions below.
Prior to closing your old transaction account, access Internet Banking with the existing financial institution to retrieve your list of Internet Banking initiated transactions. You will need to print the appropriate information including BSB, account number, account name and BPAY biller codes and reference numbers for each Internet Banking initiated transaction and set up these details against your new PCU transaction account.
Re-establish any regular payments from a credit or debit card
What is a ‘Regular’ Payment?
Regular payments can be either a recurring payment or an instalment payment. A Regular Payment represents an agreement between you (the cardholder) and a merchant in which you pre-authorise the merchant to bill your card account at predetermined intervals (e.g. monthly or quarterly) or at intervals as agreed by you. The amount may differ or be the same for each transaction.
For example: You may ask your local gymnasium to charge your monthly gym membership fee to your credit card each month.
Or,
You may have purchased a new television from your local appliance store and are being billed by the merchant in subsequent multiple periods.
What are the benefits of Regular Payments?
There are many benefits for cardholders who set up regular payments including:
1. Ensures timely payments to the merchant
2. Saves you time as the payment is processed automatically
3. Saves you money as you do not have to pay for cheques, money transfers or postage, nor will you be liable for late fees.
Customer Responsibilities & Obligations
Regular payment arrangements are an agreement between you (the cardholder) and the merchant. You should keep a record of all regular payment arrangements you have established with your merchant and store in a safe place. A template for recording your regular payment arrangements is available from the APCA website, download the template now.
You are responsible for notifying the merchant when your account details change, including a change in card number and/or change of card expiry date. Until you notify the merchant, your bank is required to process transactions from the merchant.
Follow this link to generate a change in account details letter to your merchant.
Please note: This letter is a PDF with interactive fields. All items within brackets ( [ ] ) need to be changed. To do this, highlight the first field and begin typing. Once the first field is completed press the ‘Tab’ key and this will highlight the next field.
We recommend you keep a copy of any Change in account details letter sent to your merchant and your earlier regular payment agreements. This correspondence will be required if your merchant does not comply to your request in a timely manner and you decide to dispute any incorrectly charged regular payments.
Customer Rights to Dispute
Any issues with your regular payments, including the failure of the merchant to act on a change in account details advice, should be taken up directly with your merchant first. Should further assistance be required to resolve an issue between yourself and a merchant, contact the Credit Union on 131 728 for more information.
Visit the APCA website to read FAQs on regular payments.
Close you old Account
Once you are sure that all of your regular debits and credits have been successfully re-established on your new PCU account, you may now close your account.
ID Requirements
PCU will try to electronically identify you, however there may be times when we can not.
Identification
We must prove your identify when you open a new savings or investment account or become a signatory to an account. When you join the Credit Union, we need to obtain documentary proof of your identity or a statement from an acceptable “Certifier” who has seen and verified your identification documents.
We must do this under the Anti Money Laundering and Counter Terrorism Financing Act (AML/CTF) to help prevent people from using the financial system for tax evasion, money laundering and terrorism financing. We support this nationwide effort to fight crime and will do everything we can to make these procedures as smooth as possible for Members.
Identity Checks
To prove your identity to the Credit Union you must supply the Credit Union with relevant identification documents.
Statement from Certifier
After sighting your required identification documents, an acceptable certifier can sign a statement to prove your identity.
Judges of a court, Magistrates, Chief Executive Officer of a Commonwealth Court, a Notary Public, a Police Officer, an Agent of Australia Post, a permanent employee of Australia Post (with 2 or more years of continous service), a Registrar or Deputy Registrar of a Court, a Justice of the Peace and a member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with 2 or more years continuous service are all acceptable certifiers.
Types of Identification
For the types of identification required please see this list
If you have any Membership enquiries please call our Assistance Centre on 131 728
